Shop In Confidence – 14 days to check your purchase suitable.
If an item you have ordered is not suitable or, even if you just change your mind, you can return all or part of your order without having to give giving a reason.
Our aim is to make sure that you are 100% happy with the products you have ordered from us and to put you our customer first.
If in the unlikely event a product is received damaged or is faulty please let us know by sending us an e-mail within 24 hours to report this to firstname.lastname@example.org
Outside of this 24 hours time slot if the item was accepted with a signature given as proof of delivery, we will be of the understanding that this is an acceptance that the item(s) were received in perfect order and fit for their purpose.
Failing to do this will mean we will not be able to rectify, refund or replace the damaged item.
Please note we will require proof of the damage with a photograph in order to facilitate an allowance, to exchange or to refund for the item.
We do understand that things can change after you have placed your order, with changes often being out of your control if building layout work is involved, or you may just change your mind about the style or size of an item you have purchased.
With this in mind all our customers are able to return any item to us for a refund, excluding made to order items. We trade fully in line with the Distance Selling Regulations 2000 and the EU Consumer Rights Directive June 2014.
These regulations give an unconditional right to cancel orders and return goods within 14 working days of receiving delivery.
In accordance with these regulations we will give a full refund for the purchase price of the goods. Please note that the goods must be as new and fit for resale on their return to enable us to refund.
As the buyer you are responsible for the carriage costs involved in the delivery and return of the order and we recommend that you insure the items against damage when returning.
Please see our full terms and conditions for further details to ensure your return is dealt with swiftly and smoothly.